More and more people prefer to use telehealth platforms to handle minor medical issues.

And many pet owners are deferring to veterinary telemedicine providers to get the care their pets need.

However, finding a reliable veterinarian with telehealth services can be a challenge.

Luckily, there are ways to find a reliable, safe and supportive telemedicine veterinary clinic. If you ask the right questions and look for the right things, you’ll be able to discern great veterinary telehealth clinics from subpar ones.

My TeleBenefit offers 24-hour telemedicine veterinary services for pet parents everywhere. We’ve collected information on what makes for a reliable telemedicine veterinary clinic, so you know what to keep in mind. Here are five things to look for in veterinary telemedicine providers.

Reliable platform

One of the most important aspects of telemedicine is a safe, reliable platform that allows you to connect with your veterinarian. Check ahead of time what kind of platform your veterinarian will use and try it out beforehand, if possible, to see if it works with your operating system. Keep in mind some telehealth software systems work better with specific browsers.

Secure payment options

Once your pet has the care they need, it’s time to make payment for the telemedicine veterinary service. Most veterinary clinics offer secure online payment options, allowing you to pay with a credit card or a third-party payment option like PayPal. When scheduling your appointment, as to how payment will be collected.

Experienced and certified veterinarians

High-quality veterinary clinics with telemedicine options will often provide information about their clinicians and team. If you’re uncertain about your vet’s credentials, ask about where they attended school, performed residency, and what areas they have experience in. Most veterinary clinics will provide this information up front, but some will provide this if asked.

Clear communication

Even after your veterinary telemedicine is over, there may be follow-up questions or communication from your vet. Take time to learn how your vet intends to connect with you after your visit so that you’re aware of any medications your pet may need to take, and so you know where to direct questions if they arise.

Availability

Veterinarians with telemedicine visit options may provide telehealth services 24 hours a day, 7 days a week. Others may limit their visits to business hours. Know ahead of time what the availability is and if there are options for emergency telehealth visits outside of business hours.

Final thoughts

All of this information will help you find a trustworthy, supportive veterinarian to help keep your furry friend healthy. And the administrative staff should be able to answer any questions you may have about visits and platform-related information.

My TeleBenefit offers all-day veterinary telemedicine services for pet owners across the nation. Our certified and experienced veterinary team is here to help you any hour, any day of the week. And we pride ourselves on providing stellar customer service to our customers (and pets!)

If you’d like to learn more about our telemedicine veterinary services, contact us today.